FAQ

 

1. Where do you ship from?
Our items are shipped from our trusted fulfillment partners, including Eprolo.

2. How long does shipping take?
UK: 6–12 business days
EU: 6–15 business days
USA: 8–15 business days

3. When will my order be processed?
All orders are processed within 2–5 business days.

4. Can I return my item?
We do not accept physical returns due to our dropshipping model.
However, if your item arrives damaged, defective, or incorrect, we will offer a replacement or refund.

5. Do you offer refunds?
Yes — only for damaged, defective, or incorrect items.
Not for change of mind or wrong size.

6. Will I receive a tracking number?
Yes, tracking is provided once your order ships.

7. What if my order is late?
Shipping delays may happen. If your order has not arrived within the estimated time frame, contact us and we will assist you.

8. What if I entered the wrong address?
We are not responsible for incorrect or incomplete addresses.
Please double-check your details before placing an order.