Refund policy
Return Policy
Due to the nature of our dropshipping model, we do not accept physical returns back to our warehouse.
However, your satisfaction matters to us.
If your item arrives damaged, defective, incorrect, or missing, we will send a replacement or offer a refund.
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Returns/Replacements accepted ONLY when:
• The product arrives damaged
• The product is defective
• The wrong item was delivered
• The order is missing items
You must contact us within 7 days of delivery with:
• Order number
• Clear photos/videos
• Description of the issue
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Returns NOT accepted for:
• Change of mind
• Incorrect size or color ordered
• Items that have been worn or washed
• Minor delays due to shipping
Refund Policy
We want you to love your purchase.
If there is any issue with your order, we’re here to help.
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Refunds are offered ONLY in the following cases:
• The item arrived damaged or defective
• The wrong item was received
• The order never arrived
• The product has a significant quality issue
To request a refund, please contact us within 7 days of receiving your item and provide:
• Your order number
• Clear photos/videos of the issue
• A brief description of the problem
Once the issue is verified, we will issue a refund to your original payment method.
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Refunds are NOT offered for:
• Change of mind
• Wrong size or color chosen by the customer
• Minor delivery delays
• Items on sale
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Refund Processing Time
Once approved, refunds may take 3–7 business days to reflect in your account.
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If you have any questions regarding refunds, contact us at: marlie_store@outlook.com